Terms & Conditions

terms & conditions

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your order

All major credit & debit cards and PaylPal are accepted. 

Once you have paid for your What Katie Drew purchase you will receive an email confirmation with the details.

If you have a discount code, this should entered after your payment details are added at checkout. The discount will then be deducted from your final payment. 

If you have any issues or questions about placing an order please email shop@whatkatiedrew.com 

 

delivery

Free delivery for all UK orders, these are sent by 1st Class Royal Mail Signed For Delivery. A signature is required on delivery.

INTERNATIONAL parcels are sent by Royal Mail International Tracked And Signed For Delivery.  A signature is required on delivery. Postage is based on the size and weight of your purchase. 

Your order will be dispatched as soon as possible so you should get your What Katie Drew purchase within 3-5 working days but may be longer for international deliveries. If you would like your purchase to arrive sooner, please email me and I will do my best to arrange a faster delivery for you.

 

exchanges & returns

I hope that you love your T-SHIRT but I understand that sometimes the fit might not be quite right. To exchange it for another size I will be happy to pay for re-delivery (for UK purchases only), however the cost to return the t-shirt to me will be yours. I advise that you return the t-shirt by registered post as I cannot be responsible for items that do not arrive. Please note that the t-shirt must be returned unworn, with the tag on and in the same condition that you received it. Currently, What Katie Drew t-shirts are only exchangeable for another size and must be done so within 14 days of purchase.

At this time all other What Katie Drew products are non exchangeable and all products are non returnable. If, however, when you receive your t-shirt, print or card, you find that there is any damage then I will be happy to exchange it.

As CURIOSITIES are currently non-returnable nor exchangeable, please bear in mind that they are pre-loved items and may have a little wear and tear. I always endeavour to describe the Curiosity as accurately as possible but please ask if you have any questions. 

Thank you,

Katie

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